Spinfest support runs around the clock: live chat answers 24 hours a day, 7 days a week, and two dedicated e-mail inboxes take written requests. Below you will find every channel, the languages on offer and quick answers to common questions.
Contact channels
Choose the route that fits your question. Live chat suits anything urgent; e-mail works best when you need to attach files or keep a written record.
| Channel | Availability | Best used for |
|---|---|---|
| Live chat | 24/7 | Quick questions on payments, bonuses or account access; requesting live cashback, sports cashback or the weekly sports reload |
| support@spinfest.com | Write at any time | General enquiries, bonus or payment questions that need a written trail, self-exclusion requests |
| security@spinfest.com | Write at any time | Identity checks, document questions, account security |
On mobile, live chat sits beside the cashier and promotions in the lobby, so help is one tap away.
Languages
The Spinfest casino interface and support cover twelve languages:
- English
- Finnish
- Polish
- German
- Hungarian
- Norwegian
- Italian
- Spanish
- French
- Czech
- Greek
- Portuguese
Many live casino tables are hosted in Spanish too.
Help centre
The Help Centre collects answers to the questions players raise most often. Its main areas:
- Payments – accepted methods, top-up and cash-out questions.
- Bonuses – activation, wagering and promotion rules.
- Registration – opening an account and getting started.
- Account safety – including the question “Is it safe to play at Spinfest?”.
- Account closure – how to close an account temporarily or permanently.
- Responsible Gambling – a dedicated section explaining self-exclusion.
Account and verification questions
Verification is required before any withdrawal. Completing it early keeps payouts free of delays.
- Complete your Spinfest registration and open your account.
- When a request appears, upload an identity document.
- Add proof of address if it is asked for.
- In some cases, confirm the payment method you use.
- Send any document question to security@spinfest.com.
- Once checks are complete, request your withdrawal.
Complaints and data requests
Spinfest handles concerns through its own support channels. For a complaint about a payment, bonus or game round, start in live chat for a quick reply, or write to support@spinfest.com if you want a record of the exchange. Questions about personal data, identity documents or account security belong at security@spinfest.com.
Self-exclusion requests go by e-mail to customer support; the account is closed within 24 hours.
Before you contact support
A complete first message saves back-and-forth. Include:
- Your username or registered e-mail address.
- Date and time of the transaction or game round.
- The sum involved and the payment method used.
- A transaction ID or the name of the game.
- A screenshot of any error message.
- For bonus questions, the promotion name and when you opted in.
- For verification, a note of documents you have already uploaded.
Frequently asked questions
Short answers, grouped by topic.
Account
Do I need to verify my account? Yes. KYC checks must be finished before a withdrawal can be processed; an ID document and proof of address are requested when required.
Can I close my Spinfest account? Yes, temporarily or permanently. Send the request by e-mail to customer support; closure follows within 24 hours.
Bonuses
Do Skrill and Neteller payments count for the welcome bonus? No. Top-ups via Neteller or Skrill do not qualify for the casino welcome bonus or the sports welcome bonus. Full terms are on the bonus page.
What is the maximum bet with an active bonus? €5 per bet on the welcome package, weekend reload and weekly reload.
How do I get live cashback? Request it via live chat or e-mail on the Monday after your week of play; unclaimed cashback lapses. Details are on the promotions page.
Payments
Are there any fees? No. Spinfest charges 0% on top-ups and withdrawals.
How many withdrawals can be pending? Up to three at once. The finance team works Monday to Friday, 6:00–17:00 GMT.
Can I pay with crypto? Yes: Bitcoin, Litecoin, Dogecoin, Ethereum, Tether (TRC20), USD Coin, Cardano, Bitcoin Cash and Ripple, processed through CoinsPaid.
Games
How big is the game lobby? More than 6,000 games from over 100 providers, with filters for Latest, Recommended, Jackpots and RTP, plus a search bar and a favourites list.
Can I play on mobile? Yes. Spinfest online runs in mobile browsers on iOS and Android, with a lobby that mirrors desktop.
Responsible gaming
Where can I read about responsible gambling? In the dedicated Responsible Gambling section, summarised on our responsible gambling page, which explains how self-exclusion works.