At Spinfest we treat gambling as paid entertainment, not a way to make money. Our Responsible Gambling section and 24/7 support team are here for anyone who wants to step back.
Gambling as Entertainment
Every bet carries a risk of loss. Keep play within a budget set aside for fun and track the time you spend in the lobby. Losing control often starts with chasing losses or playing longer than planned.
Protecting Minors
Only adult players may open an account with us. Several checks back this up.
- Identity verification with an ID document.
- Proof of address when requested.
- Verification completed before any withdrawal.
- Keep your devices locked and never share your login details with others.
Recognising a Gambling Problem
Problem gambling builds up gradually. Watch for these signs:
- Spending more money or time than planned.
- Chasing losses with bigger bets.
- Hiding play from family or friends.
- Borrowing money to gamble.
- Feeling restless or irritable when not playing.
A few habits keep play under control:
- Decide your budget before you log in.
- Set a time to stop and keep to it.
- Never try to win back losses.
- Avoid playing when stressed or upset.
- Read bonus terms before you activate an offer.
Our Responsible Gaming Tools
The tools below are available to every account holder.
| Tool | How it works |
|---|---|
| Self-exclusion | Request it by e-mail to our support team; the account is closed within 24 hours. |
| Account closure | Our FAQ explains temporary and permanent closure; support handles the request. |
| Bonus activation | Most bonuses need manual activation, so you decide whether to take an offer. |
| Responsible Gambling section | Guidance pages available on our site. |
| 24/7 live chat | Trained agents ready to help with any concern. |
How Self-Exclusion Works
Self-exclusion closes your account so you cannot keep playing. The process is short.
- Write to support@spinfest.com from the address linked to your account.
- State that you want to self-exclude.
- Our team closes the account within 24 hours.
- Once closed, the account can no longer be used to play or fund a balance.
Contacting Our Support Team
If gambling stops feeling like fun, talk to us. Live chat is open 24 hours a day, 7 days a week, and written requests go to support@spinfest.com. Support is available in 12 languages, including English.